LocalDesi Australia

1. Overview

This Cookie Policy explains how LocalDesi Australia Pty Ltd (“LocalDesi”, “we”, “our”, or “us”) uses cookies and similar technologies when you visit or use our website, mobile applications, or associated digital platforms (collectively, the “Platform”).

By accessing or using our Platform, you consent to the use of cookies in accordance with this Policy.

2. What Are Cookies?

Cookies are small data files placed on your device (computer, smartphone, or tablet) when you visit a website. They help websites remember your actions and preferences (e.g., login, region, language), and support security, analytics, and functionality.

Cookies may be:

Session cookies, which are temporary and deleted once you close your browser.

Persistent cookies, which remain on your device until deleted manually or expire.

3. Types of Cookies We Use

We use the following categories of cookies:

a) Strictly Necessary Cookies

These are essential to the operation of the Platform. They include:

Authentication cookies (e.g., keeping you logged in)

Security and fraud prevention cookies

Load balancing and traffic management

b) Performance & Analytics Cookies

These cookies help us understand how users interact with our Platform so we can improve usability, performance, and content.

Example: Google Analytics or similar tools

These do not collect personal information that identifies you directly

c) Functionality Cookies

These enhance your user experience by remembering preferences and personal settings.

Language, delivery address, or last used service options

d) Advertising & Marketing Cookies

These may track your browsing to help display relevant ads or promotional offers, both on LocalDesi and third-party platforms.

May include cookies set by Facebook Pixel, Google Ads, or similar networks

 

4. Third-Party Cookies

Some cookies may be placed by third-party services we use, such as:
Payment gateways (e.g., Stripe, Razorpay)
Social media integrations (e.g., Facebook, Instagram)
Advertising partners
These providers may collect data in accordance with their own privacy and cookie policies.

5. Your Choices and Control

You can manage or disable cookies in several ways:

Browser Settings: You can configure your browser to block or alert you about cookies. However, disabling some cookies may affect functionality.
Cookie Consent Banner: When first visiting our Platform, you may be presented with a cookie banner to manage your preferences.
Opt-Out Tools: You can opt out of certain third-party analytics and ad tracking (e.g., via Google Ads Settings or Network Advertising Initiative).
Note: Disabling cookies may impact your user experience, including login sessions, cart functions, and payment processes.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any material changes will be communicated through our website or app. Continued use of our Platform after such updates constitutes your acceptance of the revised policy.

7. Platform Use

LocalDesi is a marketplace platform only. All services and rentals are delivered by independent third-party providers. LocalDesi does not guarantee service quality, safety, or availability, and is not liable for any damages, delays, or disputes arising from provider actions. By using the platform, you agree to our Service Agreement, Terms of Use, and Refund Policy.

 

Content Policy

LocalDesi Australia Pty Ltd

1. Overview

This Content Policy (“Policy”) governs all content uploaded, submitted, listed, displayed, or transmitted on the LocalDesi platform, including websites, apps, social media accounts, and associated services (collectively, “Platform”).

• This Policy applies to:
• Vendors and service providers
• Customers and community members
• Influencers and affiliates
• LocalDesi staff and third-party partners

By using the Platform, you agree to comply with this Policy in addition to our Terms of Use, Community Guidelines, and applicable laws and regulations.

2. Acceptable Content Standards

All content must be:

• Truthful and accurate (e.g., service listings, product descriptions, business details)
• Relevant to the services or products offered through the Platform
• Respectful and inclusive, reflecting LocalDesi’s multicultural, family-safe environment
• Compliant with Australian Consumer Law (ACL) and applicable advertising standards
• Free of intellectual property infringement, false endorsements, or misleading claims

3. Prohibited Content

The following types of content are strictly prohibited and may result in immediate removal or account suspension:

3.1 Illegal or Unlawful Content

• Any content promoting or facilitating illegal activities, substances, or services
• Content that violates local, state, or federal laws, including restricted services (e.g., unlicensed medical or childcare services)

3.2 Hate, Violence & Discrimination

• Content that is racist, sexist, homophobic, transphobic, xenophobic, or discriminatory
• Content that incites or glorifies violence, abuse, harassment, or exploitation
• Insults or offensive material targeting religions, ethnicities, or nationalities

3.3 Obscene or Inappropriate Material

• Pornography, sexually explicit images, or suggestive content
• Inappropriate use of religious or cultural items in a mocking or offensive manner
• Profanity or vulgar language in product names, service descriptions, or reviews

3.4 Misinformation & Fraud

• False or misleading claims about products, services, pricing, or affiliations
• Impersonation of other individuals or businesses
• Fake reviews, manipulated ratings, or fabricated testimonials

3.5 Intellectual Property Violations

• Use of copyrighted materials, logos, or images without proper rights or licensing
• Resale of counterfeit or branded products without appropriate authorisation

4. Content Formats Covered

This Policy applies to all content types, including but not limited to:

• Product and service listings
• Profile descriptions and business bios
• Images, logos, and product photos
• Social media posts linked to LocalDesi accounts
• Reviews, comments, or chat messages on the Platform
• Audio/video content used for promotional or instructional purposes

5. Moderation and Enforcement

LocalDesi reserves the right to:

• Monitor, review, edit, or remove content at any time
• Suspend or terminate user/vendor accounts for repeated or severe violations
• Refer illegal content or behavior to relevant legal authorities
• Refuse listings or business participation that do not align with our platform values or legal requirements

6. Reporting Violations

If you encounter content that violates this Policy, report it by:

Emailing: [email protected] or using the app or website

Our team will review all reports and take appropriate action within a reasonable timeframe.

7. Changes to This Policy

This Policy may be updated to reflect platform growth, regulatory changes, or evolving community standards. Updated versions will be published on our website and communicated via platform notifications.

8. Governing Law

This Policy is governed by the laws of Queensland, Australia. All content posted or submitted through the Platform must comply with applicable state and federal laws, including the Competition and Consumer Act 2010 (Cth) and the Privacy Act 1988 (Cth).