LocalDesi Australia

LocalDesi Australia  (“LocalDesi”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data across our mobile app, website, and related services.

1. Information We Collect

We collect personal and device information to operate effectively. This includes:

a. Personal Information

Name, email, phone number
Delivery and billing addresses
Date of birth (if required for vendor or driver accounts)
Payment details (processed via secure gateways)
Identity documentation (e.g. driver licence, passport)
Business details (for vendors)
Profile photo (optional, for drivers or account display)

b. Device & Technical Information

Device type, OS, browser
IP address and location data (via GPS for delivery)
App usage logs and preferences
Crash and diagnostic logs

c. Biometric & Authentication Info

ID verification scans (may be handled by a third party like Stripe Identity or Onfido)
Facial verification (if used for vendor/driver verification)

d. Communication & Interaction Data

Messages and in-app chats (between user, vendor, or driver)
SMS communications and push notification logs
Reviews, ratings, feedback submissions

e. Social Media & Third-Party Logins

If you log in using Google, Facebook, or Apple:
Public profile info (name, email, profile picture)
Analytics and behaviour tracking via Meta Pixel, Google Analytics, Firebase, etc.

2. How We Use Your Information

We use your information to:
Create and manage accounts
Facilitate orders, payments, and deliveries
Track orders in real time
Provide customer service and technical support
Onboard and verify vendors and drivers
Personalise your app experience using AI and preferences
Send service messages, reminders, and promotional content (via SMS, email, push)
Prevent fraud, abuse, or unauthorised activity
Meet legal and tax obligations

3. Third Parties

We may share data with:
Vendors and service providers to process your orders
Delivery partners (internal or third-party)
Cloud and infrastructure providers
Payment gateways
Communication tools
Government authorities (if legally required)
We never sell your personal data.

4. Data Storage and Security

Your data is securely stored on servers located in Australia or with providers that comply with APP 8 – Cross-border disclosure.
We apply:
SSL encryption
Two-factor authentication
Access controls
Role-based restrictions for internal staff

5. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and app for:
Login session management
Analytics and performance tracking
Marketing optimisation and retargeting

You can manage cookie preferences in your browser settings.

6. Marketing & Notifications

By signing up, you consent to receive:
Order updates via SMS and push notifications
Promotional offers and campaigns (opt-out available anytime)
Important legal and operational updates
You can manage preferences in your account settings or by contacting us.

 

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccuracies
• Request deletion (subject to legal and transactional limits)
• Withdraw consent for marketing or data use

Requests can be made by emailing [email protected]. We aim to respond within 30 days.

8. Data Retention

 

We retain data only as long as needed to:

• Maintain account and order history
• Meet tax and regulatory obligations
• Resolve disputes or claims

Inactive accounts may be deleted after a defined period.

9. Children’s Privacy

We do not knowingly collect personal information from users under the age of 16 without verified parental consent. Such accounts will be removed if discovered.

10. AI, Analytics & Personalisation

 

LocalDesi uses:

• AI-based recommendations
• Predictive delivery routing
• Fraud detection algorithms
• Heatmaps and service analytics

These systems process behaviour, location, and historical usage data to optimise your experience.

11. Dispute Resolution & Complaints

If you have a concern about your privacy, contact us first at team@localdesi.com.au. If unresolved, you may escalate to Office of the Australian Information Commissioner (OAIC)

12. Changes to This Policy

We may update this policy to reflect legal, technical, or business changes.

When we do, we’ll notify you via email, app, or website banner. Continued use after updates means you agree to the revised policy.

13. Platform Use Disclaimer

LocalDesi is a marketplace platform only. All services and rentals are delivered by independent third-party providers. LocalDesi does not guarantee service quality, safety, or availability, and is not liable for any damages, delays, or disputes arising from provider actions. By using the platform, you agree to our Service Agreement, Terms of Use, and Refund Policy.